digital OCM
Tetherfi Digital OCM
Digital Transformation of existing CC infra Installed base to deliver an Omni-Channel Management Experience
SOLUTIONS
mobile (text audio video SDK)
Tetherfi Mobile (Text Audio Video SDK)
Mobile first solution for highly secure communication for KYC/ Onboarding using Chat and webRTC based Chat, Audio Video with Co-browse solution
VTM/Kiosk
Tetherfi VTM/Kiosk
Branch consolidation / Branchless Growth enabled by Virtual Teller Machines powered by Tetherfi’s webRTC based Audio /Video, Collaboration solution
multi-channel virtual assist
Tetherfi Multi-Channel Virtual Assist
Multi-Channel (Voice, Chat) Directed Dialogue and NLP based Virtual Assist powered by Tetherfi Interaction Workflow Engine
collaboration workspace
Tetherfi Collaboration Workspace
Collaboration solution for highly secure communication which meets compliance requirements for workflows in financial services industry
advantages
Digital & Mobile First
Digital & Mobile First
Using Tetherfi’s SDK / API customers can initiate Voice, Chat, and Video conversations through corporate mobile apps, messaging platforms or corporate web.
Embeddable In-App Collaboration
Embeddable In-App Collaboration
Launching digital bank in new market with Digital & Mobile first strategy supported by Tetherfi in-app mobile click to chat, click to call
Co – Exist with Legacy
Co – Exist with Legacy
Transforming traditional voice only contact center (Avaya CC infra, Cisco CC Infra or any SIP based PBX) to Voice + Digital Contact Center providing ‘True Omni Channel CX’ powered by Tetherfi Digital OCM.
Modular Plug & Play
Modular Plug & Play
Our innovative modular architecture simplifies the digital transformation journey for enterprises with agility & cost efficiency.
Build once, Use Everywhere
Build once, Use Everywhere
Our platform is unique in its sense that irrespective of the deployment model, the solution, UI, UX remains the same whether deployed on-premise, hosted, hybrid or pure cloud.
Cost Effective
Cost Effective
We help extend the ROI of the existing legacy voice platform being able to leverage and co-exist. Bottom line, Rip and Replace is not required.
Marquee Customer References
Marquee Customer References
We have tier 1 customers in multiple vertical including Banking, Telecom, Hospitality, Government and many others.
True Omni-Channel CX
True Omni-Channel CX
Tetherfi provides true digital Omni-channel customer journey across Administration, Reporting, Logging, Agent Desktop, etc.
Digibank India click-to-chat and call back
Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.
App-Only and Digital First Approach for Branchless Growth
Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.
Deploying New Modular IVR
Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.
