Frost & Sullivan believes that contact centres have a tremendous opportunity to move from a cost focus to a value-add focus; from merely satisfying consumers to creating delighted brand advocates and loyal customers. The goal is to get organisations to make customer service and contact...
Not an option, but a strategic necessity Globally companies lose over US$300 billion each year due to poor customer experience with more than two-third of this being spent with competing entities. Poor customer experience results in customer churn and leaves equally adverse effects on brand’s reputation....
Picture this: You need support on activating your new credit card. You pick-up the phone, dial the service provider’s 1-800 number, and enter your personal details before being led down a dreaded maze of menus and options. All this while, your phone is cradled to your ear,...
TVAC, Tetherfi™ OCM Video, Audio and Chat, is a web based Integrated multi-media SIP-based solution, including Video, Audio and Chat over Internet. Avaya Devconnect announced successful completion of Compliance Testing with Avaya Inc.’s Avaya Aura® Application Enablement Services r7.0 and...
Tetherfi OCM Multimedia Agent Client #1.3 (TMAC) has successfully completed testing with Avaya Aura® Communication Manager 6.3 and Avaya Aura® Enablement Services 6.3 at Avaya’s DevConnect solution inter-op lab and is officially recognised as compliant on 1 December 2015. ...
Tetherfi announced as 20 Most Promising Avaya Solution Providers – 2015 by CIO Review! Focus on customer, innovations and value creation for all stakeholders in what drives us. Our tag-line "Making Every Interaction Count" - ensures we remain focused on delivering exprience that matters via every...