Project Lead

Roles & Responsibilities:

• Candidate will be responsible for the overall direction, coordination, execution, and completion of specific projects ensuring consistency with organisation’s strategy, commitments and goals.
• Will report to Delivery Head and will be part of the Organization’s Project Delivery team & Professional Services team.
• Will be co ordinating with project owners in different geographies and delivering the projects.
• Will be given a project team with unconventional pyramid structure to deliver
  projects .

Expected Technical & Functional Skills:

• More than 2 years of exclusive project management /co-ordination experience in Contact center or unified communication or collaboration domain is must.
• Must have started the carrier in application development/enhancement thereby understanding the project development specifications for project delivery
• Expertise in handling people and interfacing with internal stakeholders /client as part of all the project management activities
• Passionate about building high-quality systems with software implementation best practices
• Team Management, process management and compliance with quality standards; ensuring project delivery within time, cost and quality specifications.
• Must have demonstrated different models of SDLC and Agile methodologies in previous projects handled.
• Ability to quickly learn new concepts and software technologies is necessary.
• Candidate should be a self-motivated, independent, detail oriented, responsible team-player and leader.
• Problem-solving skills are a must.
• Exposure to Omni Channel Contact Center concepts in any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be best fit for the role
• Prior experience in writing and presenting HLD and LLD and getting them signed off from respective stake holders.

Expected Professional Skills:

• Excellent verbal, written and effective communication skills
• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
• Effective time-management, organizational and prioritization skills
• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
• Prioritize and juggle between multiple projects based on business need
• Effectively Communicate with external customers as and when required
• Must bring structure to ambiguous / open ended challenging assignments