digital OCM

Digital transformation of existing CC infra installed base to deliver an Omni-Channel management experience across all possible digital channels (Web, Mobile, Collaboration, and Social Media) and help realise end to end digitization enabling cost center optimization and TCO reduction.

Enables

Digital Transformation
Omni-Channel Customer Experience
Cost Center Optimization
TCO Reduction

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capabilities includes

Web-based, thin-client, Unified Agent Workspace supporting legacy and digital channel interactions

Intelligent Unified Routing

Integration with legacy PBX for Voice interaction

Digital channel integration incl. SMS, Email, Chat, Social Media, Messaging apps, Audio & Video, Co-browse

Use cases everything from sales to service

Maintains history of all interactions & referenceable real-time

Blended interactions – Voice, Text and Video

Seamless transition from self-service to agent service

Integration with CRM, backend systems

impact

Digibank India click-to-chat and call back

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes.