multi-channel virtual assist
Multi-Channel (Voice, Chat) Directed Dialogue and NLP based Virtual Assist powered by Tetherfi Interaction Workflow Engine
Enables
- Self-service via PSTN Voice, corporate mobile apps & website & messaging apps
- Deflect to Digital strategy – Voice to Chat based self-service support
- Frequent upgrades to keep self-service interactions current and relevant
- Minimal coding approach to create / maintain interaction workflows
capabilities includes
GUI based, drag & drop based Interaction Workflow configurator
Supports Maker / Checker, Scheduling, Roll-back, Version Control, Multiple Languages, Call-Back offer, Transfer to Agent features
Interaction Workflow simulation for Voice Channel
Identical capabilities of IVR in Chat self-service
Multiple authentication methods – SVQ, TPIN, OTP and Voice Biometrics
Initiating self-service from PSTN Voice, mobile app, website and messaging app
impact
Deflect to Digital - Legacy to digital communication
Singapore’s largest financial institution leveraging on Tetherfi’s call deflect solution to reduce call costs, TCO, call load on IVR, wait times on IVR and provide customers with option to deflect the IVR voice call to digital Chatbot with virtual self-assist service.
Deploying New Modular IVR
Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes