Case Studies

Tetherfi’s in-app customer engagement solutions is transforming Singapore’s leading financial services group operating across 18 markets to go digital and grow branchless in Asia.

Singapore’s largest financial institution launching app-only bank to cater for the massive and increasing rate of mobile-first millennial consumers in South East Asia.

Largest mobile network operator in Singapore with over 4.1 million subscribers wanted to implement a modular IVR system that would help them save on significant spend per year to make IVR call flow changes. The existing IVR system was expensive to maintain and to get call flow changes done with fast turnaround time and agility.

Largest mobile network operator in Singapore with over 4.1 million subscribers launches unmanned stores to provide round the clock sales and services to its customers using Tetherfi’s audio/ video and co-browse solutions.

At the forefront of leveraging digital technology to shape the future of banking with Tetherfi’s WebRTC based Audio Video solution to power its Video Teller Machines that will offer round-the-clock face-to-face banking after hours.

Singapore’s largest financial institution leveraging on Tetherfi’s call deflect solution to reduce call costs, TCO, call load on IVR, wait times on IVR and provide customers with option to deflect the IVR voice call to digital Chatbot with virtual self-assist service.

Largest healthcare services group with network of Hospitals, National Speciality Centres and Polyclinics in Singapore. The new IVR has helped save 30% man hours on an average per day for the contact center!

Consumer Banking Division in HQ of World’s 20th strongest bank & Malaysia’s FS Leader. The new IVR has improved the Call Closure Rate (CCR) compared to the old IVR, there is a jump of 20% in terms of CCR

Consumer Banking Division in Singapore of World’s 20th strongest bank & Malaysia’s FS Leader Technical Architecture improvements followed by deployment of Intelligent applications from Interlink integrated with AVP, AIC & HA helped the Bank match Industry benchmark KPIs

Singapore’s 2nd largest bank & number one of world’s 10 strongest $100 billion assets banks The new IVR system has resulted in an amazing number of 72.05% Call Closure, which exceeds our target